Giving your customers portal access

The customer portal lets your customers track their own shipments, retrieve PODs and submit booking requests without calling or emailing you. It’s available on Growth and Scale plans, or as an add-on for Starter.

Creating a login

From a customer’s record, add a portal login with just their name and email — there’s no password field. Kahala TMS generates one automatically and emails your customer a link to set their own password, the same way a new staff invite works. You’ll never see or choose a customer’s password yourself.

If they lose access

Portal logins have their own forgot password flow on the portal sign-in page, so a customer who’s locked out can reset it themselves — you don’t need to be involved unless they’ve also lost access to their email.