Tracking issues with Support Tickets

Support Tickets is your own internal issue queue — a place to log something that needs following up, assign it to a teammate, and track it through to resolved.

Raising a ticket

Give it a subject, a category and a priority, and optionally link it to the order, trip or other record it’s actually about, so anyone picking it up has the context straight away.

Working a ticket

Reassign it, change its priority, and reply on its thread as you work it; marking it Resolved is what closes it out, and reopening it later picks the same thread back up rather than starting a new one.