Setting up rate cards

A rate agreement is the commercial deal you have with a customer — it has a priority, so you can layer a customer-specific agreement over a general one, and a currency. Inside it, rate rules define the actual pricing logic: a rate per zone pair, a minimum charge, a per-kilo or per-pallet rate, and so on.

Zones, fuel levy and accessorials

Address zones group your shipper and receiver locations into named regions, such as metro Sydney or regional Victoria, so a single rate rule can cover a whole lane of postcodes instead of one address at a time. Fuel levy is applied as a percentage on top of the freight charge, and accessorials, like a tail-lift fee or after-hours surcharge, can be added automatically when an order matches their trigger conditions, or manually by your team.

When nothing matches

If an order’s lane, weight break or customer doesn’t match any rate rule, Kahala TMS marks it as no rate found rather than guessing, so it’s flagged for a team member to price by hand instead of quietly under- or over-charging a customer.